Michael Mah first applied agile techniques like Pairing and Test Driven Development before those names existed, while Group Leader for System Testing on the Trident II Nuclear Submarine Program which aimed for “99.99 percent” reliability. Michael teaches, writes, and consults to technology companies on estimating and managing software projects, whether in-house, offshore, waterfall, or agile. He is the managing partner at QSM Associates Inc. and past director of the Benchmarking Practice at the Cutter Consortium, a US-based IT think-tank. He is a mediator trained at the Program on Negotiation at Harvard Law School and also a private pilot, living in the mountains of Western Massachusetts. His non-profit work is with Sea Shepherd Conservation Society, as seen on the television series Whale Wars. He can be reached at www.qsma.com.